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Resolve a case

Use this guide to close a case with a resolution reason.

Before you start

  • The case is not resolved or archived.
  • You can perform case actions.

Steps

  1. 1Go to Inbox / Cases.
  2. 2Open Cases.
  3. 3Select the case.
  4. 4Review Case detail.
  5. 5Choose the resolution reason.
  6. 6Click Resolve.

Result

The case status changes to resolved.

If it does not work

  • If Resolve is disabled, the case may already be resolved or archived.
  • If permission is denied, ask an admin for case access.
  • Contact support if the issue continues.