Assign an inbox item
Overview
Route an interaction to a user or team.
Before you start
- You can access Inbox.
- An interaction is selected.
Complete the workflow
- Go to Inbox / Cases.
- Open Inbox.
- Use Status or Search to find the interaction.
- Choose Assignee.
- Choose Team if needed.
- Click Assign interaction.
Review the result
The selected interaction reloads with the assignment applied.
Troubleshooting
- If Assign interaction is disabled, select an interaction.
- If permission is denied, ask an admin for inbox access.